Frequently Asked Questions - Cayman Vacations

A: Yes, as of January 2007, ALL passengers to/from the Caribbean will need to carry a valid passport from their country of citizenship. This includes US citizens.

A: Absolutely, yes! If you see any of the tourist areas today, you wouldn't even know there had been a hurricane unless you were intimately familiar with the area and didn't recognize some of the new buildings that have gone up or new businesses that have opened up since hurricane Ivan. There are of course some resorts or businesses that did not re-open after hurricane Ivan, but those have all been re-developed since then. There are a number of new restaurants, resorts and businesses, and the downtown George Town area was also re-vamped after hurricane Ivan, so all in all, the island looks better than it did prior to Ivan.

A: All photos are recent photos taken after hurricane Ivan. It would be unfare to show you images that are no longer accurate, so we do our absolute best to keep all resort photos updated with new photos whenever there is a noticeable change to a specific resort.

A: Once you have selected a resort (or a few), simply go to our inquiries web page, fill in the requested information, and click on the submit button - and we will respond back to you via email with availability. Unfortunately, as all condo units are individually owned, it is just not possible to have live availability online for all of the condo units on the island.

A: Once you've read through the web site and have selected a resort, simply go to the reservations page, fill in the requested information, and click on the submit button.

A: We offer the most comprehensive, updated web site of Cayman Islands rental information, and we know each resort intimately. We'll give you an unbiased opinion of each resort, great service and advice, a web site full of information, including all the latest Cayman Islands deals, quality photos of each resort, and our exclusive BONUS offers. We sell only the Cayman Islands - so we know, for example, a lot more than your local travel agent, who has probably never even been to the Cayman Islands. You can book elsewhere, but with Cayman Vacations you know you are getting accurate up to date information and great discounts and bonus offers that you simply can't get by booking elsewhere. We do NOT charge anything extra to book with us, and if you like our web site and find it useful, booking through us allows us to be able to keep offering this web site to the public.

A: Yes. Our reservation forms use a secure, encrypted SSL connection. You can verify this in several ways. In your browser address bar, the web address for our reservation form should start with "https" - the "s" indicates that it is a secure server. There should also be an image of a lock in the same address bar, which is a visual aid so you can see that it is a secure server. If you hover your mouse over it or click on the lock, you can get further details verifying our identity and about the security of the web site.

A: Generally, most properties will be happy to take a bank draft, cash or travellers cheques in US dollars for the balance of your payment once you arrive on island. A credit card is required for the deposit at each resort though.

A: We have been doing online condo/hotel reservations for the Cayman Islands since 1998. Prior to that, we've been involved in the travel industry since the mid 1980´s. We have also gone the extra step and provided online verification of our identity by COMODO, a well known ID Authority company. See the red COMODO logo image in the lower right corner of our reservation or inquiry pages for further information.

A: You will be emailed a confirmation and full details. If you prefer to have it faxed, please mention that in the comments section on the booking form.

A: If you make changes to your hotel or condo reservation after it has been confirmed to you, simply email us with your change request and we'll advise you if your requested change is possible, and if there are any fees involved. Cayman Vacations does not charge fees and neither do most resorts, but there are a few resorts that do charge a fee.

A: If you cancel a resort reservation after it has been confirmed, regardless of the reason, you will be subject to the resorts cancellation policy, and any fees related to that cancellation policy. There are usually no penalties if you cancel well in advance. Even if you cancel within the cancellation penalty period, some resorts allow non refundable amounts to be applied as a credit to a future reservation with the same resort. However, not all resorts allow this. Again, email us with your request and we will advise you of your options. For peace of mind, we recommend that you purchase cancellation insurance, which covers you for the non-refundable portions of your trip if you cancel for one of the covered reasons. We do not sell insurance ourselves, as that is not our area of expertise... but here is a link to a well known and reliable travel insurance web site.

A: Yes - all hotels and condos provide towels, linens and beach towels to guests. Exact in unit amenities vary from resort to resort, but generally all condos are fully equipped apartments, ready for you to move in. You will need to bring your own personal toiletries of course, as well as clothing and any other "personal" items.

A: Yes - all hotels and condos can provide a crib and high chair. Just request what you need in the comments section when you fill in the reservation form.

A: Cayman Vacations has discounted airline tickets with Cayman Airways from Chicago, New York, Tampa, Ft Lauderdale and Miami.... as well as within the Cayman Islands. These are only offered in conjunction with a hotel or condo reservation that is also made via the Cayman Vacations web site. Otherwise, you are responsible for your own air travel arrangements to the Cayman Islands.

A: The Cayman government oversees the airport transportation system. There are flat rates, depending on your resorts location, posted at the airport. These range from about $10ci up to about $20ci to most 7 Mile Beach hotels/condos. You buy a ticket from the taxi desk, and they assign you a taxi or mini bus which takes you to your resort. No advance reservations required. An alternate choice is to rent a car. Most of the resorts on Little Cayman and Cayman Brac include your airport ground transfers in their rates.

A: Once you have made your resort booking request with us, we will email you a confirmation along with details on how to take advantage of the bonus offers. Some discount offers must be pre-booked before you arrive, and coupons will be provided for all other discounts or offers. You can simply print the coupons out and take them with you.

A: We do not carry copies of the brochures for each resort. Our web site is designed to be an online brochure for each resort. In fact, in most cases our web page for each resort contains more information than the resorts actual printed brochure! If you read over the resort pages on our web site, but still have questions about a particular resort, just let us know and we will be happy to answer your questions. If you need any brochures or maps of the Cayman Islands, or have any general questions about visiting the Cayman Islands, please contact the Cayman Islands Department of Tourism.